Terms & Conditions

Effective Date: 23 July 2026

Welcome to Kirchner Cosmetics (“we”, “our”, “us”). These Terms & Conditions govern your use of kirchner-cosmetics.com (“Website”) and the purchase of products through our online store.

By accessing this Website or placing an order, you agree to be bound by these Terms & Conditions.

1. Business Information

Kirchner Cosmetics is operated by:

Kirchner Cosmetics
Maciej Kaczmarek
Registered Address: 2 Summerseat Close, M5 3JL, Salford, Manchester, United Kingdom
United Kingdom

Email: customerservice@kirchner-cosmetics.com

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this Website and place orders.

3. Products

We aim to ensure that all product descriptions, images and prices are accurate.

Please note:

Colours may vary depending on your screen settings.
Product packaging may occasionally differ from images shown.
We reserve the right to discontinue or modify products without notice.

Our products are intended for cosmetic use only and are not intended to diagnose, treat, cure or prevent any disease.

Always read product labels before use.

4. Product Availability

As part of our commitment to sustainability, many products are prepared or produced on demand to minimise unnecessary waste.

For this reason, dispatch and delivery times may occasionally be longer than standard retail lead times.

5. Pricing

All prices are displayed in the applicable currency and include VAT where required by UK law unless otherwise stated.

Prices may change without notice.

The price charged will be the price displayed at the time your order is placed.

6. Orders

After placing an order, you will receive an order confirmation email.

This confirmation acknowledges receipt of your order but does not constitute acceptance.

A contract is formed once your order has been dispatched.

We reserve the right to refuse or cancel orders where:

Products are unavailable
Pricing errors occur
Fraud is suspected
Payment cannot be authorised

7. Payment

Payment must be made in full before products are dispatched.

We accept payment methods displayed during checkout.

Payments are securely processed through our payment providers. We do not store your payment card details.

8. Shipping

Estimated delivery times are provided during checkout.

Delivery times are estimates only and are not guaranteed.

Kirchner Cosmetics is not responsible for delays caused by:

Courier services
Customs procedures
Weather
Industrial action
Events beyond our reasonable control

Risk in the products passes to you once the goods are delivered.

9. Returns

If you change your mind, you may return eligible items within 14 days of receiving your order.

Returned items must:

Be unused
Be unopened
Be in their original packaging
Be suitable for resale

For hygiene reasons, we cannot accept returns of opened or used cosmetic products unless they are faulty.

Customers are responsible for return postage unless the item is faulty or supplied incorrectly.

Refunds will be processed after returned goods have been inspected.

10. Faulty or Damaged Goods

If your order arrives damaged, defective or incorrect, please contact us promptly with:

Your order number
A description of the issue
Photographs where applicable

We will arrange an appropriate remedy in accordance with your statutory rights.

11. Allergies & Skin Sensitivities

Customers are responsible for checking ingredient lists before purchasing.

We recommend carrying out a patch test before first use.

Kirchner Cosmetics cannot accept responsibility for allergic reactions where ingredients have been clearly disclosed.

12. Intellectual Property

All Website content, including:

Logos
Images
Product descriptions
Graphics
Text
Branding

is owned by or licensed to Kirchner Cosmetics and may not be copied, reproduced or distributed without written permission.

13. Website Use

You agree not to:

Use the Website unlawfully
Attempt to gain unauthorised access
Distribute malware
Interfere with Website functionality
Copy Website content without permission

14. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

To the fullest extent permitted by law, Kirchner Cosmetics shall not be liable for indirect, incidental or consequential losses arising from the use of this Website or our products.

Our total liability shall not exceed the amount paid for the relevant order.

15. Privacy

Your use of this Website is also governed by our Privacy Policy and Cookie Policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this Website.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Kirchner Cosmetics