Effective Date: 23 July 2026
At Kirchner Cosmetics, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
1. Your Right to Return
If you change your mind, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, products must be:
- Unused and unopened
- In their original packaging
- In the same condition in which they were received
- Accompanied by proof of purchase or your order number
Returns requested after the 14-day period may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used cosmetic products
- Products with broken safety seals
- Gift cards
- Products marked as non-returnable or final sale (where applicable)
These restrictions do not affect your statutory rights if a product is faulty or not as described.
3. Faulty, Damaged or Incorrect Products
If you receive an item that is damaged, defective, or incorrect, please contact our customer service team as soon as possible.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where possible
After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, refund, or exchange, in accordance with your statutory rights.
4. How to Return an Item
To start a return, please contact our customer service team with your order details.
Once your return has been approved, we will provide instructions on how and where to send your item.
Please do not send products back without contacting us first, as this may delay the processing of your return.
5. Return Shipping
Unless the product is faulty, damaged, or supplied in error, customers are responsible for the cost of returning items.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
6. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be issued using the original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable unless the return relates to a faulty, damaged, or incorrectly supplied product.
7. Exchanges
We do not offer direct exchanges.
If you would like a different product, please return your eligible item for a refund and place a new order.
8. Sustainability Commitment
As an environmentally conscious brand, many of our products are prepared or produced on demand to help minimise waste and reduce unnecessary overproduction.
We encourage customers to read product descriptions carefully and contact us before purchasing if they need advice choosing the most suitable products.
9. Contact Us
If you have any questions about returns or refunds, please contact our customer service team.
Kirchner Cosmetics
Email: customer-service@kirchner-cosmetics.com
Address: 2 Summerseat Close, M53JQ Manchester, Salford, United Kingdom